Question 1

Do you charge sales tax?

Accepted Answer

Yes. Minnesota sales tax is calculated at checkout based on your delivery address, or on our St. Paul shop address if you choose local pickup. Minnesota also applies sales tax to delivery charges.

Question 2

How does it work?

Accepted Answer

Salt Residue Remover is applied directly to the affected area, agitated, and blotted or extracted. Follow the label directions when final product instructions are available.

Question 3

Is it safe on my carpet or mats?

Accepted Answer

It is intended for carpets and mats. Always test on a hidden area first, especially on delicate materials.

Question 4

Can I use it on shoes?

Accepted Answer

It can be used for salt lines on sneakers and boots. Test first, especially on suede, nubuck, leather, or delicate fabrics.

Question 5

How often do I reapply the Protectant?

Accepted Answer

Reapply every 4–6 weeks during winter, or after deep cleaning.

Question 6

Can I use both together?

Accepted Answer

Yes. Remove existing residue first, allow the surface to dry, then apply Protectant.

Question 7

Where is it made?

Accepted Answer

SaltMelt Pro is developed, manufactured, and bottled in St. Paul, Minnesota.

Question 8

Do you offer free shipping?

Accepted Answer

Yes. Minnesota orders of $60 or more ship free. Minnesota orders under $60 are a $9 flat rate. Elsewhere in the continental U.S. is a flat $11.

Question 9

Can I pick up my order?

Accepted Answer

Yes. Choose local pickup at checkout and collect your order at SteamClean, 503 Cleveland Ave N, St. Paul, during business hours. Pickup is always free.

Question 10

Where do you ship?

Accepted Answer

We ship anywhere in the continental United States. Our Salt Residue Remover ships by ground only, so we are not able to ship to Alaska or Hawaii.

Question 11

Is wholesale pricing available?

Accepted Answer

Case pricing is available on request for retailers, detailers, dealerships, fleets, property managers, schools, and fundraisers.

Question 12

Where is the SDS?

Accepted Answer

The Salt Residue Remover Safety Data Sheet is available from its product page, the Wholesale & Fleet page, and the site footer. Contact us to request the Carpet & Mat Protectant Safety Data Sheet.

Questions? Start here.